At Ken's Body & Paint, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact information (name, email address, phone number)
- Vehicle information (make, model, year, VIN when applicable)
- Service request details and repair descriptions
- Insurance claim information (when you authorize us to work with your insurer)
- Communication preferences for service updates and reminders
We also automatically collect certain information through our website:
- Website usage data through privacy-focused Cloudflare Analytics (aggregated metrics only, no personal data tracking)
- Device and browser information for compatibility purposes
- Google Reviews integration data for displaying customer testimonials
How We Use Your Information
We use the information we collect to:
- Provide accurate repair estimates and service quotes
- Communicate with you about your vehicle's service status
- Process insurance claims on your behalf (with authorization)
- Respond to your inquiries and customer service requests
- Send service reminders and maintenance notifications (with your consent)
- Improve our website functionality and user experience
- Comply with legal obligations and industry standards
Data Protection
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for all data transmission on our website
- Limited access to customer data (authorized personnel only)
- Secure storage systems with regular security updates
- Data retention in accordance with business record requirements (typically 7 years)
- Regular review of security practices to maintain data protection standards
Third-Party Services
We work with trusted third-party service providers who assist us in operating our website and conducting our business:
- Cloudflare Analytics: Privacy-first website analytics that does not use cookies or collect personal data
- Google Business Profile: For displaying customer reviews and business information
- Email Service Providers: For sending service communications and estimates
- Insurance Companies: For processing claims when you authorize us to work with your insurer
These third parties are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.
Your Rights (CCPA/GDPR Compliance)
You have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request corrections to inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Right to Opt-Out: Unsubscribe from marketing communications at any time
- Right to Data Portability: Request your data in a portable format
- Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment
To exercise any of these rights, please contact us at info@kensbodyandpaint.com or call (541) 884-4981.
Cookie Usage
Our website uses only essential cookies necessary for basic functionality, such as:
- Session management and security
- Form submission processing
- User preference settings
We do not use analytics cookies. Our website analytics are powered by Cloudflare Analytics, which is cookieless and privacy-focused. For more information about cookies, please see our Cookie Policy.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent or at your direction
- With insurance companies when processing claims you authorize
- With service providers who assist in our business operations
- When required by law, legal process, or government request
- To protect our rights, property, or safety, or that of our customers
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
